Managed Services System Engineer

New York


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We’re looking for an enthusiastic Managed Services System Engineer, who will be responsible for addressing customer service requests incidents, follow-up analysis and troubleshooting Eidosmedia’s proprietary content management solution, Méthode.

Company Profile

Eidosmedia is a world leader in content management and digital publishing solutions. We produce software that covers the entire lifecycle of content, from authoring, management, workflow, design, to sharing, publishing and delivery, with open technologies and modern frameworks.

As established innovators and disruptors, we help our customers maximize the productivity and flexibility of their operations through the application of modern, digital technologies.

What you will do:

As a Managed Services Systems Engineer you will participate in creating maintenance plans, implement solutions, integrations and maintaining documentation for all US customers

You will assure activities are compliant with Managed Services SLA’s as it pertains to the customer’s subscribed services. This includes but is not limited to proactive system monitoring, system software upgrades, application software upgrades, patching.

Additional duties include general system administration tasks and participation of after-hours maintenance and activities and/or on call as needed.

What we offer:

International context: We are a global reality, and you will deal with people all over the world

Enthusiasm: We love what we do and we love doing it well. Our enthusiasm drives us to take pride and pleasure in the routine delivery of excellence.

People-Centric Culture: Our people are our most valuable resource. We aim to create an environment where everyone can reach his/her full potential.

Personal profile:
  • Computer Engineering degree, or equivalent
  • Deep knowledge of UNIX / LINUX operating systems.
  • Good knowledge of scripting languages (Python, Ruby, Bash, Perl)
  • Good knowledge of high availability systems (Veritas/RHCS) and storage systems (NetApp, EMC)
  • Good knowledge of web and application servers (Tomcat)
  • Experience in using virtualization platforms (VMWare, XEN, etc.)
  • Experience in managing systems in complex cloud environments (AWS, GCP, MS Azure, etc)
  • Ability to troubleshoot and diagnose problems and to perform log analysis
  • ITIL or Agile/SCRUM qualified (considered as a plus)

Work Authorization:

Candidate must be authorized to work in the U.S.

More about us:

Eidosmedia welcomes diversity among its people: whatever their race, religion, age, sex or sexual orientation, everybody’s contribution is valued equally in an atmosphere of mutual respect and regard.


If you think you have what it takes to succeed in this role then apply immediately!

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