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Eidosmedia is a world leader in content management and digital publishing solutions. We produce software that covers the entire lifecycle of content, from authoring, management, workflow, design, to sharing, publishing and delivery, with open technologies and modern frameworks.
As established innovators and disruptors, we help our customers maximize the productivity and flexibility of their operations through the application of modern, digital technologies.
You will be serving as the first point of contact for customers seeking technical assistance over the phone or email, providing first level contact and conveying resolutions to their issues.
You will be also responsible for performing remote troubleshooting through diagnostic techniques and investigating user problems (systems, hardware or software) identifying their source, determining possible solutions in cooperation with support teams and advising user on appropriate action.
We are an international organisation, and you will deal with people all over the world. We love what we do and we love doing it well. Our enthusiasm drives us to take pride and pleasure in the routine delivery of excellence. We recognise that our people are our most valuable resource so we aim to create an environment where everyone can reach his/her full potential.
Eidosmedia welcomes diversity among its people: whatever their race, religion, age, sex or sexual orientation, everybody’s contribution is valued equally in an atmosphere of mutual respect and regard.
If you think you have what it takes to succeed in this role then apply immediately!