Application Support Specialist

We’re looking for an enthusiastic Application Support Specialist to join our US Support team as out-of-the-box thinker with outstanding analytical skills willing to provide to the North America customers engineering help associated with the Eidosmedia software solutions.

The team

This is a fantastic opportunity to join a dynamic team of very talented people responsible for shaping the future of content management systems. We are global leader in content management applied to complex, real-time scenarios. We’re deeply passionate about technology to keep our solutions at the leading edge. Today we’re on a mission to evolve a product suite leader in the Media industry and conquer other solid verticals like Finance and Government.

The US Support team is the primary contact for the Nord America customers looking for assistance with Méthode, the Eidosmedia proprietary content management platform. You’ll conduct investigations into software issues, analyzing logs and use cases; you’ll be also responsible for providing all the necessary technical knowledge to help customers with configurations, regression testing, and deployments of new releases.

On your first day, we expect you to have

• Ability to troubleshoot and diagnose problems and to analyze log
• Good web coding skills (HTML, Javascript, JQuery CSS, XML, XSLT, FreeMarker)
• Good knowledge of Linux/SSH - Server
• Good knowledge of Web and Application Server (Tomcat)
• Good knowledge of scripting (Bash or Python on a UNIX or Linux platform, Java e JSP)
• Good knowledge of Atlassian Jira
• Basic knowledge of project management principles
• Experience in a software support role
• Organizational skills and sense of responsibility
  

And…you’re willing to work in a stimulating and high-energy environment, you can’t wait to learn about new technologies and platforms. You are proactive and self-motivated – you can work independently but you perform great in team as well. And, of course, you are keen to learn, grow and master new skills and resources.

Position Type

This is a full-time position.

Work Authorization

Candidate must be authorized to work in the U.S.

More about us

Eidosmedia welcomes diversity among its people: whatever their race, religion, age, sex or sexual orientation, everybody’s contribution is valued equally in an atmosphere of mutual respect and regard.