We’re looking for an enthusiastic Managed Services System Engineer, who will be responsible for addressing customer service requests incidents, follow-up analysis and troubleshooting Eidosmedia’s proprietary content management solution, Méthode.
This is a fantastic opportunity to join a dynamic team of very talented people responsible for shaping the future of content management systems.
We are global leader in content management applied to complex, real-time scenarios. We’re deeply passionate about technology to keep our solutions at the leading edge. Today we’re on a mission to evolve a product suite leader in the Media industry and conquer other solid verticals like Finance and Government.
You will join our Systems and Operations Team, based in New York and supporting Eidosmedia US Customers. You will report to the System and Operations Manager.
As a Managed Services Systems Engineer will participate in creating maintenance plans, implement solutions, integrations and maintaining documentation for all US customers
You will assure activities are compliant with Managed Services SLA’s as it pertains to the customer’s subscribed services. This includes but is not limited to proactive system monitoring, system software upgrades, application software upgrades, patching.
Additional duties include general system administration tasks and participation of after-hours maintenance and activities and/or on call as needed.
And…you’re willing to work in a stimulating and high-energy environment, you can’t wait to learn about new technologies and platforms. You are proactive and self-motivated – you can work independently but you perform great in team as well. And, of course, you are keen to learn, grow and master new skills and resources.
ITIL or Agile/SCRUM qualified
This is a full-time position.
Candidate must be authorized to work in the U.S.
EidosMedia welcomes diversity among its people: whatever their race, religion, age, sex or sexual orientation, everybody’s contribution is valued equally in an atmosphere of mutual respect and regard.If you think you have what it takes to succeed in this role then apply immediately!